Technical Support

We provide material‑level technical support focused on performance clarification, material selection, and application compliance for industrial insulation scenarios.

Our role is to help customers understand material properties, confirm suitability, and align with applicable standards, without extending into system design, installation planning, or construction services.

Our technical team typically responds to inquiries within 24 business hours (Monday–Friday, GMT+8).

Technical Consultation

Technical consultation is available to address the fundamental performance characteristics of silica aerogel materials, including:

• Thermal conductivity and insulation efficiency
• Service temperature range and long‑term thermal stability
• Fire performance and reaction‑to‑fire classifications
• Hydrophobic behavior and environmental resistance

Consultation is provided to support engineering evaluation and specification decisions during the material selection stage.

Material Selection Guidance

We assist customers in identifying appropriate aerogel material forms and specifications based on defined operating conditions and application constraints, including:

• Process temperature and thermal gradients
• Space limitations and insulation thickness targets
• Fire safety and regulatory compliance requirements
• Environmental exposure and durability considerations

All material recommendations are based on documented product parameters and verified test data.

Technical Documentation Support

Technical documentation is available to support evaluation, specification, and compliance review, including:

• Technical Data Sheets (TDS)
• Material Safety Data Sheets (MSDS / SDS)
• Standard test reports and performance references
• Compliance and certification reference documents

Documentation can be provided upon request during technical discussions or project evaluation.
Please submit requests to info@airgeltech.com with relevant project details.

Application Boundary Statement

Technical support is limited to material‑level guidance and documentation support only.

System design, installation methodologies, construction practices, and site‑specific engineering remain the responsibility of the customer or their appointed engineering parties.

This boundary ensures clear responsibility allocation and supports safe, compliant material application.

Contact Technical Support

Email：info@airgeltech.com

Phone：+86 21 5994 6896